Tribal knowledge: what it is and how to capture it
Why undocumented know-how held by a few people is your biggest continuity risk, and how to surface and capture it sustainably.
Tribal knowledge is the undocumented know-how held by a handful of people. It is efficient until one of them leaves, and then it is a crisis.
Why it is risky
It concentrates critical context in single points of failure. The work looks fine on paper, because the files still exist, but the judgment that made the work safe is invisible and fragile.
How to find it
- Look for roles where only one person can answer certain questions
- Watch for repeated escalations to the same individual
- Map systems with exactly one confident owner
How to capture it sustainably
Make capture recurring, not reactive. Interview holders while they are present, review what is captured, and keep it current so tribal knowledge becomes shared, reviewed company memory.
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Capture what your company can't afford to lose.
A focused walkthrough built on your scenario: the role, project, or system your team can least afford to lose, and what keeping it looks like.
No pressure and no obligation. Just a clear look at how it works.