Company memory.
Articles on company memory, from the team building your company's memory.
7 Ways to Pass On Critical Know-How
From structured interviews to shadowing and communities of practice: what each method is good for and how to combine them without slowing the team down.
ReadHow to Keep an Employee's Knowledge Before They Leave
How a team keeps the judgment, context, and relationships a person holds before they leave or change roles, and how to do it well.
ReadKnowledge Management vs Knowledge Capture: What's the Difference?
Knowledge management organizes what is already captured. Knowledge capture saves what is not. Most companies have invested heavily in the first and barely started the second.
ReadWhat Is Institutional Knowledge and How Do You Preserve It?
Institutional knowledge is everything an organization has learned about how to operate: the decisions, relationships, and hard-won lessons that never made it into a manual. Here is how it erodes and how to keep it.
ReadWhat Is Tribal Knowledge?
Tribal knowledge is the undocumented know-how held by a few people. It is efficient until one of them leaves. Here is how to recognize it, why it is risky, and how to capture it.
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